Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at help@beretjane.com. If your return is accepted, we’ll send you instructions on what to do next, along with a return shipping label if one is needed. Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any return question at help@beretjane.com.

Damages and issues
Please inspect your order on arrival and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
For health and hygiene reasons, we cannot accept returns on opened skincare or cosmetics. We also cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Backordered items
Some items are made or sourced to order and ship in 10 to 15 business days. This is noted on the product page before you buy. Your 30-day return window starts when the item arrives, not when you order it.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at help@beretjane.com.